Privacy policy

Effective August 1, 2026

At Ocotillo Haus LLC, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

Ocotillo Haus LLC (“Ocotillo Haus,” “we,” “us,” or “our”) may collect personal information that you voluntarily provide to us or that is collected automatically when you use our website.

Depending on how you interact with our website and services, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number, if you voluntarily provide one
  • Order information, including products purchased and transaction details
  • Payment information, as described below
  • Website usage and cookie information, such as information about how you interact with our website

We collect only information that is reasonably necessary to operate our website, process orders, provide services, and communicate with customers.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Ship purchases
  • Provide customer support
  • Send order confirmations and other transaction-related communications
  • Process refunds and returns
  • Improve our website, products, and customer experience
  • Understand website usage and performance
  • Communicate with you about our products or services when permitted by law

Payment Information

Payments made through our website are processed by Stripe, our third-party payment provider. Payment information is handled by Stripe in accordance with Stripe’s applicable privacy and security practices.

Ocotillo Haus does not intend to store customers’ complete payment card information on its own systems.

Shipping

Orders are generally processed within 1–2 business days. Orders may be shipped using USPS, UPS, or FedEx.

Shipping generally takes up to approximately 7 days from the date the order is processed, although actual delivery times may vary depending on the shipping provider, destination, weather, holidays, and other circumstances outside our control.

We may share the information necessary to fulfill and deliver your order with the applicable shipping provider.

Service Providers

We may use third-party service providers to operate our website, process transactions, communicate with customers, and understand website usage. These providers may include:

  • Website provider: Webador
  • Payment processor: Stripe
  • Email provider: Webador
  • Analytics provider: Google

These service providers may process information on our behalf as necessary to provide their services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

We may use:

  • Essential cookies: These may be necessary for the website to function properly and to provide requested services.
  • Analytics cookies: We may use analytics technologies, such as Google Analytics, to understand how visitors use our website and to help us improve website performance and functionality.

Depending on your browser and applicable settings, you may be able to control or disable certain cookies. Disabling some cookies may affect the functionality of the website.

Customer Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information where applicable
  • Unsubscribe from marketing emails by following the unsubscribe instructions included in those communications

To make a request regarding your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests. Some information may be retained when required or permitted by applicable law, or when reasonably necessary for legitimate business purposes.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

Children's Information

Our website is not intended for children, and we do not knowingly collect personal information from children under the applicable age.

If we learn that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable legal requirements.

When we update this Privacy Policy, we will post the updated version on our website and revise the effective date above. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at info@ocotillo-haus.com.

You may also write to us:

Ocotillo Haus LLC
522 N Central Ave #831
SMB 113626
Phoenix, AZ 85004

Your privacy rights

You have the right to access, update, or request the deletion of your personal information that we hold. If you wish to review, modify, or delete your data, please contact us.  We are committed to upholding your privacy rights.