At Ocotillo Haus, we want you to love every purchase. If you're not completely satisfied, we're here to help make things right.

Return Eligibility

Most new, unused items may be returned within 30 days of delivery for a refund or exchange.

To qualify for a return, items must:

• Be unused and in their original condition.
• Include all original tags, packaging, and accessories.
• Be free from damage, odors, pet hair, stains, or signs of wear.

Returns that do not meet these conditions may be refused or subject to a partial refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Clearance or final sale items
• Personalized or custom-made products
• Gift cards
• Digital products or downloadable items
• Items marked "Final Sale"

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at info@ocotillo-haus.com.

Include:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will work quickly to replace the item or issue a refund.

How to Start a Return

Email us at info@ocotillo-haus.com with:

• Your order number
• The item(s) you'd like to return
• The reason for the return

If your return is approved, we'll provide return instructions.

Customers are responsible for return shipping costs unless:

• The item was damaged during shipping.
• The wrong item was sent.
• The product has a manufacturing defect.

We recommend using a trackable shipping service, as Ocotillo Haus is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you'd like a different size, color, or product, please contact us. Exchanges are subject to product availability.

If the requested item is unavailable, we'll issue a refund after the returned item has been received and approved.

Cancellations

Orders are processed quickly to ensure prompt shipping.

If you need to cancel an order, please contact us immediately. Once an order has shipped, it cannot be canceled and must follow our standard return policy.

Questions?

We're committed to providing exceptional customer service and want every experience with Ocotillo Haus to be a positive one.

For questions regarding returns, exchanges, or your order, please contact us at:

Email: info@ocotillo-haus.com

Thank you for supporting Ocotillo Haus. We appreciate your business and look forward to helping you bring the beauty of the Southwest into your home.