Terms & Conditions

Effective August 1, 2026

 

Welcome to Ocotillo Haus, LLC. These Terms and Conditions (“Terms”) govern your use of the Ocotillo Haus LLC website and purchases made through our website. By accessing our website or placing an order, you agree to these Terms.

1. About Ocotillo Haus

Ocotillo Haus LLC (“Ocotillo Haus,” “we,” “us,” or “our”) is an Arizona-based online retail business.

These Terms apply to your use of our website and purchases of products offered through it.

2. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website or the ability of others to use it.

You may not misuse the website, attempt to gain unauthorized access to it, or use it for fraudulent or unlawful activities.

3. Products

We make reasonable efforts to provide accurate product descriptions, photographs, and other information.

However:

  • Colors may appear differently depending on your screen or device.

  • Handmade, natural, or individually produced products may have reasonable variations in color, appearance, texture, size, or other characteristics.

  • Product availability may change without notice.

  • We may correct errors in product descriptions or other information when discovered.

4. Pricing

All prices are displayed in U.S. dollars (USD) unless otherwise stated.

Prices may change at any time without notice. A price change will not affect an order that we have already accepted, except where permitted by applicable law or where an obvious pricing error has occurred.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when applicable.

5. Orders

Submitting an order constitutes an offer to purchase the products included in your order.

We reserve the right to accept, decline, or cancel an order when reasonably necessary, including because of:

  • Product or inventory errors;

  • Pricing or website errors;

  • Suspected fraud or unauthorized transactions;

  • Payment issues; or

  • Our inability to fulfill the order.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

6. Payment

Payments are processed through Stripe.

We currently accept:

  • Visa

  • Mastercard

  • American Express
  • Apple Pay
  • Google Pay

Payment information submitted during checkout is subject to Stripe's applicable terms and privacy practices.

7. Shipping

Orders generally require 1–2 business days for processing.

Estimated shipping time is typically 2–7 business days after processing, although delivery times are estimates and may be affected by circumstances outside our control.

Shipping charges are calculated based on factors including package weight.

For complete information regarding shipping, delivery, and related procedures, please review our Shipping & Returns Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Shipping & Returns Policy, which is incorporated into these Terms by reference.

9. Intellectual Property

The content and materials appearing on the Ocotillo Haus website, including our:

  • Logo;

  • Website design;

  • Photographs;

  • Written content;

  • Branding; and

  • Greeting card designs

are owned by Ocotillo Haus LLC or their respective owners and are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially use these materials without permission from the applicable rights holder.

10. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites and services, including Instagram, TikTok, Facebook, payment providers, shipping providers, and other service providers.

Third-party websites and services operate independently from Ocotillo Haus. We are not responsible for their content, availability, security, privacy practices, or terms.

Your use of a third-party website or service is subject to that provider's own terms and policies.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Ocotillo Haus LLC will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

12. Governing Law

These Terms and purchases made through our website are governed by the applicable laws of the State of Arizona, including applicable provisions of Arizona's Uniform Commercial Code, without regard to conflict-of-law principles.

Any rights or remedies available to consumers under applicable law remain unaffected.

13. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, website, products, practices, or applicable requirements.

Updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

14. Contact Us

Questions regarding these Terms may be directed to:

Ocotillo Haus LLC
522 N Central Ave #831
SMB 113626
Phoenix, AZ 85004


Email: info@ocotillo-haus.com